Q: What methods of payment may I use?

A: Visa, MasterCard or checks denominated in USA dollars drawn to a USA banking institution. Checks must have a valid nine-digit bank routing number printed on the bottom of the check.

Q: How do I get set up as a customer?

A: Call our customer service department at 704-987-3470 and leave your information or go to our web site at www.dsepromo.com and fill out the information form. A sales representative will return your call.

Q: How will my order be shipped?

A: As a rule we use UPS Ground services however, we can have your goods delivered by any method of common carrier if you provide your company account information at the time the order is placed.

Q: How can I expect my order to arrive?

A: Standard bulk packaging unless otherwise discussed. We will make every effort to meet your requirements as discussed at the time your order is placed.

Q: Can I return damaged merchandise?

A: Yes, but please contact us within 72 hours of your delivery and obtain a return authorization number from our customer service department or your sales representative.